***NO REFUNDS - NO EXCEPTIONS
***WE ISSUE ONLY STORE CREDITS
Return Policy
If for any reason you are dissatisfied with your purchase, you may initiate a return within 5 days of receiving your package, provided it meets our exchange requirements. Please note that our policy does not allow for refunds; instead, we offer store credit once the item has met our exchange requirements. Returns or exchanges will not be accepted if initiated after 5 days from the delivery date.
A restocking fee of 20% will be applied, and the difference will be provided in the form of store credit ONLY.
To be eligible for store credit, the item must be unused, unwashed, and in the same condition as when you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, or is missing clothing tags. Additionally, items must be in their original packaging with all tags, including hang tags, attached. Please note that "Final Sale" items cannot be returned.
Non-exchangeable items include sale items, gift cards, accessories, intimates, bodysuits, and formal dresses.
Customers are responsible for covering the shipping fees for returning orders. Shipping fees are non-refundable and will not be included in the store credit amount.
Our team carefully inspects all items before shipping to minimize the likelihood of receiving damaged merchandise. However, in the event that the item is damaged during shipping, customers should contact the shipping company indicated in their tracking information for assistance.
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your store credit. If approved, your exchange will be processed, and store credit will be issued within seven business days.
Please note that we reserve the right to refuse any exchange that does not meet our requirements, including signs of wear or the presence of fragrances or smoke.
We are not responsible for lost or damaged packages during return shipping. If your item was damaged during transportation or if you encounter any delivery issues, please contact the shipping company indicated in your tracking information and provide them with your tracking number for assistance.
To initiate a return, please email us at shopeyevi@gmail.com and then send the item to:
EYEVÍ 2840 E. Germann Rd. #1135
Chandler, AZ. 85286
When Making A Return:
Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Be sure to include your original invoice with your return. Write "Reason for Return" on the back of your invoice. You may want to keep a copy of your records. If you can't send the invoice, just include your order number, billing name & address, and reason for return written on a piece of paper with your return merchandise.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Please include your original packing slip with your return. If the packing slip is misplaced, include a note with your full name and/or order number, indicating whether you would like to exchange the item for a different size or receive merchandise credit. If no preference is indicated, or if the requested size is unavailable, merchandise credit will be issued in the form of a discount code.